FAQ's & Shipping

How much is shipping?
The Charm Man offers Free Worldwide Delivery! We have preferred destinations but we will ship to any location. 

How long does shipping take?
Orders are usually dispatched within 1 business day of your order being placed.
Once your order has been processed you will receive a shipping confirmation email.
We are shipping out directly from our warehouse overseas, this way we can lower on cost and be able to offer free shipping to everyone, so please be patient and allow up to 7-14 business days to the United States, and 10-14 business days for rest of the world. These times are estimates and in many cases our shipments arrive faster than this.
Since not all of our products are stored in one warehouse and since we are working with different suppliers from all over the world, you will get a shipping confirmation email for every package shipped to you and you might get multiple packages per order. We use ePacket for all of our products which means you are able to get a tracking number and using our partner service Aftership we have linked this to pretty much every shipping or freight company so you know exactly where your item/s are at all times. 
How can I track my order?
Directly on our website here

How long do payments take to process?
Payments are processed immediately through Shopify's secure checkout either via PayPal or by using 2Checkout, both of which are very well known secure payment portals. 

Is my payment information secure?
Yes! We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Can I cancel or refund my order?
Yes! Learn more about our policy here.

If You have any other questions, please feel free to contact us at info@thecharmman.com